Here at RAM Gameroom Products, we are committed to providing the best customer service policies that we can, for all our customers. Here are a few scenarios of how to effectively handle returns for our products.
If the customer has received the item in excellent working condition, and are only requesting the return as a result of personal preference then please contact firstname.lastname@example.org to initiate a return and we will send you paperwork and tags that will need to be put on the box. Once they have filled out the paperwork, there are step by step instructions on how to contact Fed-Ex and have the item(s) picked up. Once the items are returned to the RAM Game Room warehouse in good working order, in their original packaging, we can issue a credit for the item, less 25% re-stocking fee & the costs of shipping the item back to us.
We require that you send image(s) of the damaged item when you begin the replacement order process as we will need those images in order to have our claims processed. Images can be sent to email@example.com
When our trucking company has a item that had to be shipped out on a pallet sent to the customer, prior to signing the B.O.L (Bill of lading) they must first inspect the shipment to make sure that it has not been altered with, or that there are no puncture holes in the box. Once this has been done your customer can sign off on the delivery.
If by chance there was damage to the exterior carton, your customer will need to note this on the B.O.L. and take an image of it (<5 Megs) and have it sent to firstname.lastname@example.org with a brief description of the issue. If by chance there was no viable damage to the exterior of the box, but the interior of the item was damaged, we would need to be contacted within 72 hours of receiving the item and we will diagnose the problem and act accordingly.